Postmortem -
Read details
Oct 17, 11:09 CEST
Resolved -
The incident has been resolved. We are working on getting all information and evaluating, a post mortem will be posted later.
Oct 15, 20:17 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 15, 20:10 CEST
Update -
Unfortunately, we have not yet been able to resolve the issue. The issue is caused by a change in configuration by our hosting party, which was not communicated beforehand. We are now working on a fix on our side and will continue that this evening, to have our services back online as soon as possible.
Oct 15, 18:50 CEST
Update -
We are actively working on a fix. This issue is being treated with the highest priority.
Oct 15, 16:59 CEST
Identified -
The issue is caused by a change in configuration by our hosting party. We are in close contact with our provider and working together to fix this issue as soon as possible.
Oct 15, 16:09 CEST
Update -
Unfortunately, we have not yet been able to identify the problem. We have put the platform in maintenance while we are investigating the issue. Our services are unavailable for the time being.
Oct 15, 15:02 CEST
Update -
We are continuing to investigate this issue.
Oct 15, 14:22 CEST
Investigating -
We are currently experiencing problems with creating new transactions. New transaction creation results in 'In progress' transactions. We are currently investigating the issue.
Oct 15, 14:20 CEST