All Systems Operational

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This is the statuspage of Entrust - Signhost. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.

API ? Operational
90 days ago
99.89 % uptime
Today
UI / View ? Operational
90 days ago
99.9 % uptime
Today
Portal ? Operational
90 days ago
99.9 % uptime
Today
⮑ External verifications ? Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) ? Operational
itsme Identification ? Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
eIDAS ? Operational
ZealiD Qualified Operational
Auth and login service ? Operational
90 days ago
99.97 % uptime
Today
ID Proof ? Operational
90 days ago
100.0 % uptime
Today
Webforms ? Operational
90 days ago
100.0 % uptime
Today
Signhost App Operational
Account and billing service ? Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Entrust Services Operational
Entrust Remote Signing Service ? Operational
Entrust SAS corporate sealing ? Operational
Entrust IDaaS ? Operational
Operational
Degraded Performance
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Scheduled Maintenance

Planned maintenance Oct 9, 2025 22:00-23:00 CEST

Our backend will be undergoing scheduled maintenance during this time. No downtime is expected.
Posted on Sep 22, 2025 - 14:36 CEST

Migration from Newtonsoft.Json to System.Text.Json Oct 21, 2025 08:00-09:00 CEST

Migration from Newtonsoft.Json to System.Text.Json

In our efforts to deliver better performance and streamline our services, we are migrating from Newtonsoft.Json to System.Text.Json for JSON serialization and deserialization in our APIs.
This migration introduces improvements and stricter handling of JSON data, which may require customers to review and adjust their API integrations for compatibility. Please read below for relevant details and examples.

________________________________________

Key Changes
1. Stricter JSON Standards:
- System.Text.Json enforces stricter JSON rules compared to Newtonsoft.Json. Adjustments may be required to ensure compliance with the following key standards:
- Quoted property names
- Consistent number formatting
- Avoiding trailing commas
- Correct handling of boolean values
2. Case-Sensitive Property Matching:
- Unlike Newtonsoft.Json, System.Text.Json is case-sensitive by default. Property names in your JSON data must match the API specifications precisely (including case).

________________________________________

Examples of Correct and Incorrect JSON

To assist with your adjustments, here are examples of bad and good JSON formatting based on common issues:

Quoted Property Names:

Only use double quotes around property names.

Bad:
SomeProperty: "Some text"
'SomeProperty': "Some text"


Good:
{
"SomeProperty": "Some text"
}

________________________________________

Trailing Commas:

Avoid using trailing commas in JSON.
Bad:
{
"SomeProperty": "Some text",
}

Good:
{
"SomeProperty": "Some text"
}

________________________________________

Boolean Values:

Ensure booleans are properly written as true or false without quotes.
Bad:
{
"IsSigned": "true"
}
Good:
{
"IsSigned": true
}
________________________________________

To ensure a smooth transition, we recommend you review your integration:

- Verify your JSON payloads adhere to proper formatting (using the above examples as a guide) and match the API specifications.

________________________________________

Timeline

This migration is scheduled for October 21st between 8:00 and 9:00 AM CEST. Please check whether any updates to your integrations are needed before this date, and make adjustments if necessary to avoid disruptions.


If you have any concerns about this date, please contact us at support@signhost.com.

We don’t expect any downtime.

Posted on Sep 23, 2025 - 09:57 CEST
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Backend processing times ?
Oct 6, 2025

No incidents reported today.

Oct 5, 2025

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Oct 4, 2025

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Oct 3, 2025

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Oct 2, 2025

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Oct 1, 2025

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Sep 30, 2025

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Sep 29, 2025

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Sep 28, 2025

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Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.