All Systems Operational

About This Site

This is the statuspage of Evidos, evidence in online services. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Evidos is a market leader in the field of electronic signatures and electronic identification.

API Operational
90 days ago
99.96 % uptime
Today
UI / View ? Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.97 % uptime
Today
⮑ External verifications Operational
eHerkenning Operational
DigiD Operational
iDEAL Operational
iDIN Operational
Phonenumber / SMS Operational
itsme Identification ? Operational
eIDAS ? Operational
itsme sign (qualified signature) ? Operational
Auth ? Operational
90 days ago
99.96 % uptime
Today
ID Proof ? Operational
90 days ago
99.96 % uptime
Today
Webforms ? Operational
90 days ago
99.97 % uptime
Today
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
itsme® - Scheduled maintenance Jan 25, 22:00 - Jan 26, 11:30 CET
Planned maintenance that contains security patches & configuration updates in production to sustain the security, availability and performance of the infrastructure.

High-level content of this maintenance:
Technical platform: configuration and security updates.
Services: Functional and Technical improvements.

Service impact:
There is no downtime expected during this maintenance. However, you might experience a brief drop in connectivity during the switch-over.
Posted on Jan 19, 09:24 CET
Messages being processed
Backend processing times ?
Past Incidents
Jan 19, 2022

No incidents reported today.

Jan 18, 2022
Resolved - The fix implemented yesterday evening has fully stabilized the system. All services, authentication and sign, are operating normally, so we will officially close the P1 incident.
Jan 18, 12:12 CET
Monitoring - The fix has been applied on PRODUCTION.

The services are running as expected again, including the sign service.
Our team will closely monitor the system during the peak in the morning.

We will report back after that before closing the incident.
Jan 18, 08:55 CET
Identified - Our investigation so far has determined a potential issue in a backend service, and we have started applying mitigation workstreams.

We’ll provide an update as events warrant.
Jan 17, 16:59 CET
Update - We are continuing to investigate this issue.
Jan 17, 16:59 CET
Update - We’re sorry to inform you that the incident is still ongoing. All the entire team and experts are fully dedicated, and we are taking measures to bring the situation back to normal.

We’ll provide an update as events warrant.
Jan 17, 16:24 CET
Update - We are continuing to investigate this issue.
Jan 17, 16:24 CET
Update - We are still actively working on the resolution of the incident. As soon as we have further information, both on mitigating actions and expected resolution time, we will update you.

We apologize for the inconvenience caused.
Jan 17, 14:23 CET
Investigating - Since 11:15AM (approx.) you may experience some slowness or connectivity problems with itsme® services.

They are investigating the cause and will provide an update as soon as they have more information available. You can also check for updates on their support page: https://support.itsme.be/hc/en-us

We apologize for the inconvenience.
Jan 17, 12:37 CET
Jan 17, 2022
Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:01 CET
Scheduled - Regular maintenance to the production environment of DigiD is planned. DigiD will not be available during this maintenance window.
Dec 17, 14:29 CET
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.