All Systems Operational

About This Site

This is the statuspage of Evidos, evidence in online services. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Evidos is a market leader in the field of electronic signatures and electronic identification.

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
99.9 % uptime
Today
UI / View ? Operational
90 days ago
99.97 % uptime
Today
Portal ? Operational
90 days ago
99.94 % uptime
Today
⮑ External verifications ? Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) ? Operational
itsme Identification ? Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
eIDAS ? Operational
ZealiD Qualified Operational
Auth and login service ? Operational
90 days ago
99.97 % uptime
Today
Account and billing service ? Operational
ID Proof ? Operational
90 days ago
99.99 % uptime
Today
Webforms ? Operational
90 days ago
99.99 % uptime
Today
Evidos App Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Messages being processed
Backend processing times ?
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Heavy load
Resolved - The incident has been resolved. We suspect the high load to originate from a part of our release from last week, and rollbacked a portion of this to be able to diagnose the issue and come with a comprehensive fix. We will update this page when full diagnosis has been completed. Performance and functionality is back to normal.
Jan 23, 14:19 CET
Update - We brought the portal back online. Logging in and sending transactions is working again. We are monitoring the situation.
Jan 23, 12:38 CET
Update - API is back online. Portal is still having issues, we are looking to resolve those as soon as possible.
Jan 23, 12:05 CET
Update - We are continuing to monitor for any further issues.
Jan 23, 11:55 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 11:37 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 11:23 CET
Investigating - Currently we're experiencing a heavy load on our signing infrastructure which can cause errors 500 and transactions not being send out. This has our highest attention.
Jan 23, 11:21 CET
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Portal outage
Resolved - We saw that for 1/3rd of the inlogs, errors were shown. We fixed the problem, our login system was restored and logging into the portal works without issue anymore for everybody.
Jan 20, 11:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 11:05 CET
Investigating - You may experience a white screen or 'invalid credentials' while trying to log in to the portal. We're investigating this matter.
Jan 20, 10:51 CET
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023
Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:01 CET
Scheduled - Our backend will be undergoing scheduled maintenance during this time. No downtime is expected.
Jan 12, 16:07 CET
Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

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