All Systems Operational

About This Site

This is the statuspage of Signhost, the Entrust Workflow Signing Service. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.

API ? Operational
90 days ago
99.83 % uptime
UI / View ? Operational
90 days ago
99.9 % uptime
Portal ? Operational
90 days ago
99.7 % uptime
⮑ External verifications ? Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) ? Operational
itsme Identification ? Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
eIDAS ? Operational
ZealiD Qualified Operational
Auth and login service ? Operational
90 days ago
99.95 % uptime
ID Proof ? Operational
90 days ago
99.92 % uptime
Webforms ? Operational
90 days ago
99.92 % uptime
Evidos App Operational
Account and billing service ? Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Entrust Services Operational
Entrust Remote Signing Service ? Operational
Entrust SAS corporate sealing ? Operational
Entrust IDaaS ? Operational
Degraded Performance
Partial Outage
Major Outage
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The ABN AMRO bank routing certificate, used to encrypt the information the bank sends back to iDIN merchants, will change. In this time window, you must update your iDIN bank certificate to the new public acquirer certificate.

It is not possible to perform a rollover, as ABN AMRO only supports one active certificate at the same time. It will be important to change your certificate to keep the iDIN service operational. The ABN AMRO test environment is already switched over, so you can test decrypting messages coming from iDIN with the new certificate via that environment.

This does not apply for your own merchant certificates you use to encrypt your own message going towards the bank, only for decrypting the messages coming from the bank!

This does not apply to Signhost customers, only to ID Connect iDIN customers that are registered with ABN AMRO.

This public certificate is shared below:


Posted on Mar 06, 2024 - 09:27 CET
Messages being processed
Backend processing times ?
Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Postmortem - Read details
Apr 24, 13:24 CEST
Resolved - This incident has been resolved.
Apr 22, 16:00 CEST
Update - All servers are back up and the system is performing as expected. We keep monitoring the situation.
Apr 22, 13:59 CEST
Update - We are continuing to monitor for any further issues.
Apr 22, 13:50 CEST
Update - Our API is operational but we are holding off bringing our portal online again until we see the api performing stable for a while. We expect to restore the portal as soon as possible.
Apr 22, 13:44 CEST
Monitoring - The service is operational again, however might still be slow in places. We are monitoring the situation.
Apr 22, 13:32 CEST
Identified - We identified the cause of the problems, being issues connecting to our database cluster.
Connection to our database was restored, and we are bringin our services back online as soon as possible.
We are in close contact with our hosting provider to restore full functionality.

Apr 22, 13:04 CEST
Investigating - We are currently experiencing issues with creating transactions.
We are investigating the issue.

Apr 22, 12:09 CEST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time. No downtime is expected.
Apr 4, 09:42 CEST
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Resolved - The fix is holding and the incident has been resolved.
Apr 16, 17:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 17:26 CEST
Investigating - In a small percentage of transactions we see our system timing out on request response since 15:40 CET, and then returning an error 500. We have implemented a fix and are monitoring if this holds.
Apr 16, 17:25 CEST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - Due to a certificate expiry, our ID Proof and basic form environments could not be reached. We loaded a new certificate, and this restored access. We are investigating why this specific cert was not part of our normal certificate rollover and warning system, and will improve this.
Apr 11, 11:26 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 11, 10:32 CEST