All Systems Operational

About This Site

This is the statuspage of Evidos, evidence in online services. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Evidos is a market leader in the field of electronic signatures and electronic identification.

API Operational
90 days ago
99.93 % uptime
UI / View ? Operational
90 days ago
99.92 % uptime
Portal Operational
90 days ago
99.96 % uptime
⮑ External verifications Operational
eHerkenning Operational
DigiD Operational
iDEAL Operational
iDIN Operational
Phonenumber / SMS Operational
itsme Identification ? Operational
eIDAS ? Operational
itsme sign (qualified signature) ? Operational
Auth ? Operational
90 days ago
99.1 % uptime
Queueing backend ? Operational
ID Proof ? Operational
90 days ago
99.99 % uptime
Webforms ? Operational
90 days ago
100.0 % uptime
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Degraded Performance
Partial Outage
Major Outage
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Messages being processed
Backend processing times ?
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
Completed - The scheduled maintenance has been completed.
May 17, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 CEST
Scheduled - Maandag 17 mei 2021 staat DigiD release 5.19 gepland.
Hieronder treft u de belangrijkste geplande wijzigingen van deze release.
Deze worden doorgevoerd om het gebruik van DigiD eenvoudiger en toegankelijker te maken voor gebruikers.

Release 5.19 | Geplande wijzigingen:
1. Instelling ‘altijd inloggen in minimaal twee stappen’ uitgebreid;
2. Verbetering toegankelijkheid Mijn DigiD.

Update DigiD app
Een update van de app vindt plaats op maandag 24 mei 2021. De volgende wijzigingen worden doorgevoerd:
1. DigiD aanvragen in de DigiD app;
2. Meteen ID-check uitvoeren na activatie DigiD-account.

Meer informatie over de release vindt u hier:
Apr 1, 16:40 CEST
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - This incident has been resolved.
May 11, 15:45 CEST
Monitoring - We have implemented the change which solves issues with logging out too soon.
You should be able to continue working in the portal and creating transactions in a longer timeframe than 2 minutes without encountering logout issues.

To benefit from this change, you might have to delete your signhost and evidos related cookies, and login again.
May 11, 13:51 CEST
Update - The issue works as expected on our staging environment, test have been performed. We are working towards a release with an expected timeframe of about 2 - 3 hours at most.

We keep updating this space as more information comes in.
May 11, 12:01 CEST
Update - Review for this change has been done, we are working towards a release for tomorrow if all goes well. We keep updating this space when new information comes in.
May 10, 17:03 CEST
Update - We are still working on the fix for this change. We will send an update later today about expected release, and if we will make the expected schedule of two work days as communicated thursday.

The change has our full attention.
May 10, 13:02 CEST
Update - A bit of background on this issue. We are using a certain method (silent-refresh) to keep people logged in to our web portal. Major browsers were looking to stop supporting this method last year, but due to Covid-19 this end of support was postponed as focus was understandably elsewhere.

It happened to be that support for this method was pulled a few days ago by major browsers, which results in users being logged out quickly in our platform. We are working hard to switch over our login method to a supported one, which requires some research and work. Our current silent-refresh method did not break or needs to be fixed, but as support was pulled by major browsers we have no other option than to change over quickly. This is not something experienced by just us, but has broader implications for web cloud services.

Because it is possible on our create transaction screen to spend more than two minutes entering data, this problem is hindering daily work. On pages and services where you don't regularly spend more than a few seconds looking up data this issue will probably not even be noticed.

We are now nearing completion of this new login method implementation. We aim for release within 1-2 work days, and are testing the new login to make sure all our services keep working correctly. As this pertains a last minute rewrite of our log in session protocols, we need to keep security and robustness for all our users in mind.

We refer to below workarounds for any urgent transactions so you can keep using our portal, and ask you to bear with us just a bit longer until this is solved in a robust and future-proof manner.
May 6, 17:47 CEST
Update - The solution works on the test environment, we are looking to review the solution today to make sure it complies with security and code standards, which enables us to release this on production.

We have two workaround active which might be used for urgent transactions:
- When you create and send the transaction within two minutes (120 seconds) it sends out correctly.
- Have two tabs open with our portal. Create the transaction in tab one. Do not send yet! Refresh our portal in tab two. Your user will be active again. Go back to tab one, and click send. The transaction sends out even after two minutes without issue.

This is of course a temporary situation, we are looking to restore full functionality ASAP.
May 6, 14:24 CEST
Update - The technical solution is being built on a test environment. We expect this to be testable soon, so we can roll out further to all our customers.
Please bear with us, we are aware of the urgency of this fix, but as this issue hits secure session management we have to be careful and comprehensive in our solution design.
May 5, 16:53 CEST
Update - The root cause of this issue has been found, and has to do with a change in certain Oauth / OpenID functionality around keeping user sessions alive.
We are looking into a quick fix to keep this issue from causing hindrance while using our portal, and hope to give a more definitive fix timeline shortly.
May 5, 09:57 CEST
Update - We are continuing to work on a fix for this issue.
May 4, 15:32 CEST
Update - We are continuing to work on a fix for this issue.
May 4, 10:42 CEST
Update - We are continuing to work on a fix for this issue.
May 3, 17:15 CEST
Identified - We have identified an issue in our web portal where users are logged out too soon, which might lead to closing connections or strange behaviour. We are working to restore full user session functionality so sessions do not end abruptly.
May 3, 11:26 CEST
Resolved - The services are back up running.
May 11, 10:27 CEST
Monitoring - The services are back up running but we still see some instability for some partners.
Belgian Mobile ID keeps on working to get it fully restored.
May 11, 09:57 CEST
Investigating - Belgian Mobile ID is currently experiencing a technical issue affecting itsme® Authentication and Signing.
They're investigating the cause and will provide an update as soon as they have more detail.
May 11, 09:22 CEST
May 10, 2021
Resolved - This incident has been resolved.
May 10, 11:14 CEST
Monitoring - Services are restored
May 10, 11:12 CEST
Investigating - We are currently investigating this issue.
May 10, 11:09 CEST
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
May 5, 2021
May 4, 2021