All Systems Operational

About This Site

This is the statuspage of Entrust - Signhost. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.

API ? Operational
90 days ago
99.88 % uptime
Today
UI / View ? Operational
90 days ago
99.9 % uptime
Today
Portal ? Operational
90 days ago
99.79 % uptime
Today
⮑ External verifications ? Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) ? Operational
itsme Identification ? Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
eIDAS ? Operational
ZealiD Qualified Operational
Auth and login service ? Operational
90 days ago
100.0 % uptime
Today
ID Proof ? Operational
90 days ago
99.9 % uptime
Today
Webforms ? Operational
90 days ago
100.0 % uptime
Today
Evidos App Operational
Account and billing service ? Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Entrust Services Operational
Entrust Remote Signing Service ? Operational
Entrust SAS corporate sealing ? Operational
Entrust IDaaS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Phase out weak ciphers Oct 23, 2024 16:00-17:15 CEST
Dear customer/partner,

As of Wednesday October 23th 2024 we will disable two weak cipher suites we're currently offering on our Signhost platform. Please make sure that you are not using these in your implementation, as Signhost will stop working for you. You can test this by trying to reach Signhost.com from your web server/computer, as these ciphers are already deactivated on our public website.

The cipher suites that will be disabled are:
TLSv1.2 - ECDHE-RSA-AES128-SHA256 (TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256)
TLSv1.2 - ECDHE-RSA-AES256-SHA384 (TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384)

During this maintenance window the Signhost platform will remain fully active and functional.

Kind regards,
Entrust - Team Signhost

Posted on Jul 24, 2024 - 15:45 CEST
Planned maintenance Oct 26, 2024 08:00-09:00 CEST
Our backend will be undergoing scheduled maintenance during this time. No downtime is expected.
Posted on Sep 23, 2024 - 10:06 CEST
Messages being processed
Backend processing times ?
Past Incidents
Oct 3, 2024

No incidents reported today.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Postmortem - Read details
Oct 1, 09:28 CEST
Resolved - The incident has been resolved. We are working on getting all information and evaluating, a post mortem will be posted later when this process is done.
Sep 26, 15:03 CEST
Monitoring - We have identified an issue with our hosting provider and have implemented a fix. We are monitoring the results closely.
Sep 26, 13:23 CEST
Update - Our API is operational but we are holding off bringing our portal online again. We continue to investigate the issue.
Sep 26, 13:00 CEST
Investigating - The implemented fix did not solve the issue. Please bear with us as we treat this issue with utmost priority.
Sep 26, 12:09 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 12:01 CEST
Update - Unfortunately, we have not yet been able to identify the problem. We are in close contact with our providers and continue to investigate this issue with the highest priority.
Sep 26, 11:45 CEST
Update - We have put the complete platform in maintenance while we are investigating the issue. Our services are unavailable for the time being.
Sep 26, 11:01 CEST
Investigating - We are currently experiencing issues when creating transactions. We are investigating the issue.
Sep 26, 10:35 CEST
Sep 25, 2024
Completed - The scheduled maintenance has been completed.
Sep 25, 22:33 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:00 CEST
Scheduled - We will be undergoing version updates to our portal and login services. Some downtime is expected, api and document signing are not impacted.
Sep 18, 15:25 CEST
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024
Completed - The scheduled maintenance has been completed.
Sep 19, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 CEST
Scheduled - Our backend will be undergoing scheduled maintenance during this time. No downtime is expected.
Aug 9, 11:22 CEST