All Systems Operational

About This Site

This is the statuspage of Entrust - Signhost. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.

API ? Operational
90 days ago
99.62 % uptime
Today
UI / View ? Operational
90 days ago
99.66 % uptime
Today
Portal ? Operational
90 days ago
99.52 % uptime
Today
⮑ External verifications ? Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) ? Operational
itsme Identification ? Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
eIDAS ? Operational
ZealiD Qualified Operational
Auth and login service ? Operational
90 days ago
100.0 % uptime
Today
ID Proof ? Operational
90 days ago
99.9 % uptime
Today
Webforms ? Operational
90 days ago
100.0 % uptime
Today
Evidos App Operational
Account and billing service ? Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Entrust Services Operational
Entrust Remote Signing Service ? Operational
Entrust SAS corporate sealing ? Operational
Entrust IDaaS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Phase out weak ciphers Oct 23, 2024 16:00-17:15 CEST
Dear customer/partner,

As of Wednesday October 23th 2024 we will disable two weak cipher suites we're currently offering on our Signhost platform. Please make sure that you are not using these in your implementation, as Signhost will stop working for you. You can test this by trying to reach Signhost.com from your web server/computer, as these ciphers are already deactivated on our public website.

The cipher suites that will be disabled are:
TLSv1.2 - ECDHE-RSA-AES128-SHA256 (TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256)
TLSv1.2 - ECDHE-RSA-AES256-SHA384 (TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384)

During this maintenance window the Signhost platform will remain fully active and functional.

Kind regards,
Entrust - Team Signhost

Posted on Jul 24, 2024 - 15:45 CEST
Planned maintenance Oct 26, 2024 08:00-09:00 CEST
Our backend will be undergoing scheduled maintenance during this time. No downtime is expected.
Posted on Sep 23, 2024 - 10:06 CEST
Messages being processed
Backend processing times ?
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Postmortem - Read details
Oct 17, 11:09 CEST
Resolved - The incident has been resolved. We are working on getting all information and evaluating, a post mortem will be posted later.
Oct 15, 20:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 20:10 CEST
Update - Unfortunately, we have not yet been able to resolve the issue. The issue is caused by a change in configuration by our hosting party, which was not communicated beforehand. We are now working on a fix on our side and will continue that this evening, to have our services back online as soon as possible.
Oct 15, 18:50 CEST
Update - We are actively working on a fix. This issue is being treated with the highest priority.
Oct 15, 16:59 CEST
Identified - The issue is caused by a change in configuration by our hosting party. We are in close contact with our provider and working together to fix this issue as soon as possible.
Oct 15, 16:09 CEST
Update - Unfortunately, we have not yet been able to identify the problem. We have put the platform in maintenance while we are investigating the issue. Our services are unavailable for the time being.
Oct 15, 15:02 CEST
Update - We are continuing to investigate this issue.
Oct 15, 14:22 CEST
Investigating - We are currently experiencing problems with creating new transactions. New transaction creation results in 'In progress' transactions. We are currently investigating the issue.
Oct 15, 14:20 CEST
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.