All Systems Operational

About This Site

This is the statuspage of Evidos, evidence in online services. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Evidos is a market leader in the field of electronic signatures and electronic identification.

API Operational
90 days ago
99.75 % uptime
Today
UI / View ? Operational
90 days ago
99.77 % uptime
Today
Portal Operational
90 days ago
99.25 % uptime
Today
⮑ External verifications Operational
eHerkenning Operational
DigiD Operational
iDEAL Operational
iDIN Operational
Phonenumber / SMS Operational
itsme Identification ? Operational
eIDAS ? Operational
itsme sign (qualified signature) ? Operational
Auth ? Operational
90 days ago
99.74 % uptime
Today
Queueing backend ? Operational
ID Proof ? Operational
90 days ago
99.99 % uptime
Today
Webforms ? Operational
90 days ago
99.99 % uptime
Today
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hosting migration maintenance Sep 30, 00:00-06:00 CEST
We will be undergoing maintenance during this time.
The past few months we have been working hard to improve performance to be able to scale with the growth of our platform.
One of the key ways for us to scale and improve performance has been to migrate to a new hosting environment. The past few months we have migrated most of our service. The last part of this migration is scheduled for 30th of September and will consist of the final database transfer.

We expect that during this timeframe some downtime might occur.

By this message we also want to repeat previous warnings shared through this channel:
- Whitelisting our IP for amongst others our postback services is strongly discouraged. We have moved and are moving to a variable IP situation. https://status.signhost.com/incidents/9r6bqnddp0f5
- Please check your API for http spec conformity. Do not send GET requests with Content type headers, or Accept headers for responses our API cannot deliver.
https://status.signhost.com/incidents/dy58m7zgwvxs
Posted on Sep 8, 12:05 CEST
Messages being processed
Backend processing times ?
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Resolved - This incident was resolved this morning, we are collecting information for a more detailed problem report.
Sep 7, 11:46 CEST
Update - We are continuing to monitor for any further issues.
Sep 7, 10:09 CEST
Update - We still see some queuing in file processing, this might mean that it can take a bit to show the actual file for the signer. Signers can remain on page, we are looking to resolve the queue asap.
Sep 7, 09:21 CEST
Monitoring - Queue has been resolved, transactions can be created as normal, we are monitoring the situation and are looking to provide a more detailed report on this morning's network issue.
Sep 7, 09:13 CEST
Update - We are operational again but are working hard to process all transactions created during the downtime this morning. We expect the queue to be resolved within a few minutes, after which you are able to create new transactions again.
Sep 7, 09:10 CEST
Identified - We are fixing network issues with our data cluster, creating transactions or logging into portal is not possible at the moment.
Sep 7, 09:04 CEST
Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.