Identified - We have identified that the delays affecting email notifications sent by Signhost are related to a broader Microsoft 365 Exchange Online incident.
At this time, the Signhost platform remains fully operational, and document processing, signing, and transaction handling are not affected. The impact is limited to email notifications being delivered later than usual. Recipients may experience delays in receiving notifications.
We are continuing to monitor the situation closely together with our email service provider. We will provide the next update on Monday morning.
Sep 04, 2026 - 16:28 CEST
At this time, the Signhost platform remains fully operational, and document processing, signing, and transaction handling are not affected. The impact is limited to email notifications being delivered later than usual. Recipients may experience delays in receiving notifications.
We are continuing to monitor the situation closely together with our email service provider. We will provide the next update on Monday morning.
Sep 04, 2026 - 16:28 CEST
Update - We are investigating delays affecting email notifications sent by Signhost. The Signhost platform remains fully operational and document processing is not impacted. The issue is currently limited to email delivery, which may result in notifications reaching recipients later than usual. We are working with our email service provider to resolve the issue as quickly as possible
Sep 04, 2026 - 14:49 CEST
Sep 04, 2026 - 14:49 CEST
Investigating - We are currently experiencing an issue that is causing delays in the delivery of emails sent from our platform. As a result, emails may take longer than expected to reach recipients.
Sep 04, 2026 - 12:12 CEST
Sep 04, 2026 - 12:12 CEST
About This Site
This is the statuspage of Entrust - Signhost. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.
API
Operational
UI / View
Operational
Portal
Operational
⮑ External verifications
Operational
Phonenumber / SMS
Operational
iDIN
Operational
itsme sign (qualified signature)
Operational
itsme Identification
Operational
iDEAL
Operational
DigiD
Operational
eHerkenning
Operational
ZealiD Qualified
Operational
IDV Sign (Onfido)
Operational
Signhost QES
Operational
Auth and login service
Operational
ID Proof
Operational
Webforms
Operational
Signhost App
Operational
Account and billing service
Operational
External services
Degraded Performance
SMS Service
Operational
CDN-EU1
Operational
CDN-EU2
Operational
Mail service
Degraded Performance
Entrust Services
Operational
Entrust IDaaS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.