All Systems Operational

About This Site

This is the statuspage of Evidos, evidence in online services. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Evidos is a market leader in the field of electronic signatures and electronic identification.

API Operational
90 days ago
99.94 % uptime
Today
UI / View ? Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.97 % uptime
Today
⮑ External verifications Operational
eHerkenning Operational
DigiD Operational
iDEAL Operational
iDIN Operational
Phonenumber / SMS Operational
itsme Operational
Auth ? Operational
90 days ago
99.95 % uptime
Today
Queueing backend ? Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Messages being processed
Backend processing times ?
Past Incidents
Nov 21, 2019
Resolved - This incident has been resolved.
Nov 21, 15:21 CET
Monitoring - A fix has been deployed and this issue should now be resolved. We are verifying the fix works as intended.
Nov 21, 15:05 CET
Update - We are preparing a new deployment to fix this situation. The most common cause when this error occurs is when there is a `+` character (plus sign) in the document name.
Nov 21, 13:46 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 21, 12:15 CET
Investigating - We have been informed that some people have a problem with fillable PDF documents when using our portal (https://portal.signhost.com). We are investigating this issue which seems to impact only a small number of users
Nov 21, 12:03 CET
Completed - The scheduled maintenance has been completed.
Nov 21, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 CET
Scheduled - We will release an update to our API which starts to enforce stricter validation of incoming requests. In the past we were rather tolerant on the requests we were accepting, even requests which did not conform to our documentation or conform to the HTTP standards. We are in the process of being stricter on what we accept. This is *not* a breaking change or an API upgrade as we will still accept the requests as were documented but we will start rejecting invalid requests.

However some customers are being impacted by this change resulting in an Error 400 when creating a request, what we have seen happening is customers using undocumented features such as:
- for an `application/json` request, the body included an UTF-8 BOM header
- sending a Content-Type HTTP header for GET requests
- including fields or properties with an explicit "null" as a value, if you want a field or property to use the default value, you should just omit the field.

If you are conforming to our documentation and the HTTP specifications you should not be impacted. To make sure you are not impacted we have a testing environment available. A simple call to this endpoint confirms if you are compatible or not. Please contact support via support@evidos.com, phone or chat to get information on this testing endpoint. Due to the fact that we think little customers are impacted we planned the change for 21th of November, so we strongly recommend to valid the request on the short term.
Nov 11, 14:05 CET
Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.