ID Proof - ID validation fails to start in Signhost Android app
Identified - Some customers may experience issues starting ID validation in the Signhost app on Android devices.
Instead of launching the ID validation flow, users are prompted to log in.

Our team is working on a fix and we will provide further updates as progress is made.

Our signing services are not affected.
Apr 10, 2026 - 15:29 CEST

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This is the statuspage of Entrust - Signhost. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
UI / View Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
99.99 % uptime
Today
⮑ External verifications Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) Operational
itsme Identification Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
ZealiD Qualified Operational
IDV Sign (Onfido) Operational
Signhost QES Operational
Auth and login service Operational
90 days ago
99.96 % uptime
Today
ID Proof Degraded Performance
90 days ago
100.0 % uptime
Today
Webforms Operational
90 days ago
100.0 % uptime
Today
Signhost App Degraded Performance
Account and billing service Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service Operational
Entrust Services Operational
Entrust Remote Signing Service Operational
Entrust SAS corporate sealing Operational
Entrust IDaaS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned maintenance Apr 23, 2026 22:00-23:00 CEST

Our backend is undergoing scheduled maintenance. No downtime or service disruption is expected.
Posted on Mar 27, 2026 - 18:58 CET
System Metrics Month Week Day
Messages being processed
Backend processing times ?
Apr 10, 2026

Unresolved incident: ID Proof - ID validation fails to start in Signhost Android app.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
New Portal Update – Transition as of 23 March
Completed - The scheduled maintenance has been completed.
Apr 8, 09:01 CEST
Scheduled - All key pages for creating and managing transactions are now fully available in our new portal. This marks an important milestone.

As of Monday, 23 March, we will remove all pages from the classic portal that are now available in the new portal. From that date onward, the new portal will be the primary place to create and manage your transactions.

For organizations that currently use it, the export functionality will remain available via the classic portal.

This transition does not mean we are standing still. We will continue to work on ongoing improvements and the addition of new functionality to further enhance your experience.

If you believe something essential is missing in the new portal or if you have any questions, please don’t hesitate to contact us at support@signhost.com.
Mar 9, 15:24 CET
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 CEST
Scheduled - We’ll be doing some quick maintenance on our digital signing service to keep everything running fast and secure. You won’t experience any downtime — everything will keep working as usual.
Mar 31, 16:03 CEST
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

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