All Systems Operational

About This Site

This is the statuspage of Evidos, evidence in online services. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Evidos is a market leader in the field of electronic signatures and electronic identification.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.93 % uptime
Today
UI / View ? Operational
90 days ago
99.93 % uptime
Today
Portal Operational
90 days ago
99.96 % uptime
Today
⮑ External verifications Operational
eHerkenning Operational
DigiD Operational
iDEAL Operational
iDIN Operational
Phonenumber / SMS Operational
itsme Identification ? Operational
eIDAS ? Operational
itsme sign (qualified signature) ? Operational
Auth ? Operational
90 days ago
99.11 % uptime
Today
Queueing backend ? Operational
ID Proof ? Operational
90 days ago
99.98 % uptime
Today
Webforms ? Operational
90 days ago
99.98 % uptime
Today
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Messages being processed
Backend processing times ?
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021
We are investigating downtime for our ID Proof and forms service. Other services are operational.
Resolved - This incident has been resolved.
Jun 18, 13:58 CEST
Investigating - We are currently investigating this issue.
Jun 18, 13:42 CEST
Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Technical incident - itsme® Signing
Resolved - This incident has been resolved.
Jun 15, 15:27 CEST
Monitoring - The Sign service is back up and running. Belgian Mobile ID keeps on monitoring the services for the coming hours.
Jun 15, 13:22 CEST
Investigating - Belgian Mobile ID is currently experiencing a technical issue affecting itsme® Signing.
They are investigating the cause and we will provide an update as soon as we have more detail.
Jun 15, 12:20 CEST
Jun 14, 2021
Sign invite mails do not contain invite link
Resolved - This incident has been resolved. It seems that mails sent approximately between 16:30 and 17:30 GMT+2 might have missing content and no sign url. We are working to check the full impact. Any mails sent from 17:45 do arrive with the right content.

Do you have transactions or emails which might be impacted?
- Wait for the reminder. Any reminder emails will contain correct info
- If waiting for a reminder is no option, you can create a new transaction to guarantee delivery.
Jun 14, 17:57 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 17:47 CEST
Update - While working on this issue we advise all customers who use our email invite flow for inviting users to wait with creating transactions until this is solved.
Jun 14, 17:39 CEST
Identified - The issue has been identified, we are rolling back to a previous version with correct mail templates.
Jun 14, 17:34 CEST
Investigating - We are investigating an error with the signing invite emails.
Emails are sent without the text and invite link and only consists of unfilled variables.
Non-email flows are not impacted.
Jun 14, 17:28 CEST
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

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