All Systems Operational

About This Site

This is the statuspage of Entrust - Signhost. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
UI / View Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
99.99 % uptime
Today
⮑ External verifications Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) Operational
itsme Identification Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
ZealiD Qualified Operational
IDV Sign (Onfido) Operational
Signhost QES Operational
Auth and login service Operational
90 days ago
99.98 % uptime
Today
ID Proof Operational
90 days ago
100.0 % uptime
Today
Webforms Operational
90 days ago
100.0 % uptime
Today
Signhost App Operational
Account and billing service Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service Operational
Entrust Services Operational
Entrust Remote Signing Service Operational
Entrust SAS corporate sealing Operational
Entrust IDaaS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance – itsme Qualified Verification Feb 25, 2026 00:00-02:00 CET

itsme will perform maintenance on Wednesday, 25 February 2026, between 00:00 and 02:00 CET.
During this period, itsme qualified verification will be unavailable for approximately 30–45 minutes, starting at 00:00 CET.

Transactions you create during or before this time will remain active. Only the itsme verification step for signers is temporarily impacted. Signers using other verification methods can continue normally.
Posted on Feb 11, 2026 - 16:16 CET

Planned maintenance Mar 5, 2026 22:00-23:00 CET

Our backend will be undergoing scheduled maintenance during this time. No downtime is expected.
Posted on Feb 10, 2026 - 10:29 CET
Feb 13, 2026

No incidents reported today.

Feb 12, 2026
Issues with signing transactions and downloading documents.
Resolved - This incident has been resolved.
Feb 12, 16:21 CET
Monitoring - We are currently not seeing any errors and will continue to monitor the situation.
Feb 12, 16:08 CET
Update - We are still investigating the issue and have not yet identified a root cause. Downloading documents may fail initially but generally succeeds after several retries.

At this time, approximately 3–5% of transactions are impacted.

For signing transaction, we are observing an increase in queue length. These queued transactions will be retried once the issue is fully resolved.

This incident remains our highest priority, and we continue to work on identifying and resolving the underlying cause.
Feb 12, 15:05 CET
Update - Unfortunately, we have not yet been able to identify the exact cause of the issue. We are continuing our investigation in collaboration with our hosting provider.
Feb 12, 14:00 CET
Update - We have identified a possible cause and are in contact with our provider. We are continuing to investigate the issue with the highest priority.
Feb 12, 12:58 CET
Update - Unfortunately, we have not yet been able to identify the problem. We are continuing to investigate this issue.
Feb 12, 11:44 CET
Investigating - We are currently investigating this issue.
Feb 12, 11:07 CET
Feb 11, 2026
Portal data metadata cleanup
Completed - The scheduled maintenance has been completed.
Feb 11, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:00 CET
Scheduled - As part of our ongoing efforts to minimize the amount of data we store and process, we are enhancing our data anonymization methods.
After this maintenance, any metadata older than 3 months will be replaced with dots instead of being displayed. Please note that sensitive data, such as personally identifiable information from identification methods and document content, is already automatically deleted after 30 days (or immediately upon customer deletion).

This update only impacts metadata, including transaction references, signer emails, and signer names, which will now be anonymized after 90 days.
Transaction reporting and usage counting is not affected, it will still be possible to download reports to count Signhost usage, just no longer with all metadata visible after 90 days.

See our retention policy documentation here for further context: https://intercom.help/signhost/en/articles/72621-data-retention-and-deadlines
Jan 26, 15:28 CET
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Planned maintenance
Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 CET
Scheduled - Our backend will be undergoing scheduled maintenance during this time. No downtime is expected.
Jan 18, 20:45 CET
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage