All Systems Operational

About This Site

This is the statuspage of Evidos, evidence in online services. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Evidos is a market leader in the field of electronic signatures and electronic identification.

Uptime over the past 90 days. View historical uptime.
API
Operational
90 days ago
99.98 % uptime
Today
UI / View
Operational
90 days ago
99.98 % uptime
Today
Portal
Operational
90 days ago
99.99 % uptime
Today
⮑ External verifications
Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature)
Operational
itsme Identification
Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
eIDAS
Operational
ZealiD Qualified Operational
Auth and login service
Operational
90 days ago
99.98 % uptime
Today
Account and billing service
Operational
ID Proof
Operational
90 days ago
100.0 % uptime
Today
Webforms
Operational
90 days ago
100.0 % uptime
Today
Evidos App Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned maintenance Oct 19, 2023 22:00-23:00 CEST
Our backend will be undergoing planned maintenance during this time. A downtime of one hour is expected.
Posted on Sep 11, 2023 - 16:10 CEST
System Metrics Month Week Day
Messages being processed
Backend processing times ?
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023
Planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 22:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance on our backend during this time. No downtime is expected.
Sep 11, 08:34 CEST
Sep 20, 2023

No incidents reported.

Sep 19, 2023
Signing with iDIN results in an error on the bank selection screen in Signhost
Resolved - This incident has been resolved.
Sep 19, 10:43 CEST
Monitoring - The iDIN platform can be reached again. The problem looks to have been solved at the iDIN end, we are monitoring the situation.
Sep 19, 10:05 CEST
Investigating - We are investigating an issue where signing a document with iDIN returns an error on the bank selection screen. Other identification methods are not impacted. This looks like a broader iDIN issue.
Sep 19, 10:01 CEST
Sep 18, 2023
Difficulties creating transactions in web portal
Resolved - This incident has been resolved.
Sep 18, 13:59 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 10:21 CEST
Identified - We idenitified the cause of the problem and created a fix. On friday we released some new functionality, but on some local computers the cache was not updated automatically with the latest version. We rolled back so that the old cache remains working, so we can take our time re-releasing the new functionality without this problem occurring for some people.

If you are seeing max amount of signers/documents reached, please refresh the portal via control+f5 or by holding control and clicking the reload icon.
Sep 18, 10:13 CEST
Update - In some occasions, we see an error occuring in our portal where people are faultily seeing that they reached the max amount of signers/documents allowed in the transaction. This can usually be solved by clearing cache, but we are investigating reports that this error persists. We are investigating the problem.
Sep 15, 17:29 CEST
Investigating - There are difficulties creating transactions from the web portal. We are currently investigating this issue.

Are you experiencing issues creating a transaction? Please clear your browser's cookies and cache. We will post updates about the issue on this page.
Sep 15, 17:14 CEST
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

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