All Systems Operational

About This Site

This is the statuspage of Entrust - Signhost. You can monitor the availability and maintenance of our signing and identification platform. Please subscribe with the top right subscribe button on this site to get pro-active messages on (planned) maintenance or degraded performance. Signhost is a market leader in the field of electronic signatures and electronic identification.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
UI / View Operational
90 days ago
99.98 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
⮑ External verifications Operational
Phonenumber / SMS Operational
iDIN Operational
itsme sign (qualified signature) Operational
itsme Identification Operational
iDEAL Operational
DigiD Operational
eHerkenning Operational
ZealiD Qualified Operational
IDV Sign (Onfido) Operational
Signhost QES Operational
Auth and login service Operational
90 days ago
99.96 % uptime
Today
ID Proof Operational
90 days ago
100.0 % uptime
Today
Webforms Operational
90 days ago
100.0 % uptime
Today
Signhost App Operational
Account and billing service Operational
External services Operational
SMS Service Operational
CDN-EU1 Operational
CDN-EU2 Operational
Mail service Operational
Entrust Services Operational
Entrust IDaaS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Hosting Provider Migration Jun 26, 2026 02:00-03:00 CEST

Scheduled maintenance is planned for 26 June '26 as we complete the final phase of our hosting migration, including a database transfer. During this window, brief downtime may occur.

We’ll share updates as work progresses and confirm once maintenance is complete.
Posted on May 28, 2026 - 14:59 CEST
System Metrics Month Week Day
Messages being processed
Backend processing times ?
May 29, 2026

No incidents reported today.

May 28, 2026
Issue with verification method Itsme Identification (AES)
Resolved - This incident has been resolved.
May 28, 16:24 CEST
Monitoring - A fix has been implemented, we are monitoring the results.
May 28, 16:13 CEST
Investigating - We are continuing to investigate the issue with the verification method itsme Identification (AES). Signers may still experience issues completing the signing process. The itsme Sign (QES) method via CSC Qualified verification remains unaffected.

We will share further updates as soon as more information becomes available.
May 28, 15:31 CEST
Identified - The issue has been identified. We will proceed to implement a fix for this issue.
May 28, 12:19 CEST
Update - We are continuing to investigate this issue.
May 28, 10:30 CEST
Investigating - We are currently experiencing issues with the verification method itsme Identification (AES). As a result, signers may be unable to complete the signing process.

The itsme Sign (QES) method via CSC Qualified verification is not affected.

Our team is actively investigating the issue.
May 28, 09:06 CEST
Planned maintenance
Completed - The scheduled maintenance has been completed.
May 28, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:30 CEST
Scheduled - We will be updating our DNS nameservers as part of routine infrastructure maintenance. This change is expected to be seamless, and no downtime or service disruption is anticipated.

While DNS propagation timing may vary by location and ISP, all services will remain fully accessible throughout the process.

We will closely monitor the transition and provide updates if anything changes.
May 26, 14:14 CEST
May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Investigating Delays In Transaction Processing
Resolved - This incident has been resolved.
May 22, 01:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 01:28 CEST
Identified - The issue has been identified and a fix is being implemented.
May 22, 01:25 CEST
Investigating - Currently we're investigating an issue causing delays in transaction processing. A subset of requests may take longer than expected to complete, and in some cases may time out before processing finishes. We are actively working to reduce the delay and restore normal performance. We will provide another update as soon as we have more information.
May 22, 01:05 CEST
May 21, 2026
Planned maintenance
Completed - The scheduled maintenance has been completed.
May 21, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 CEST
Scheduled - Our backend will be undergoing scheduled maintenance during this time. No downtime or disruption to services is expected.
Apr 28, 12:27 CEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

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