Unreliable email message delivery

Incident Report for Signhost Verified Signing

Resolved

This incident has been resolved.

Posted Feb 06, 2019 - 13:48 CET

Monitoring

The issues with the external mail service should be resolved. Lost mail won't be redelivered. If you still have issues with new emails not being delivered please contact support.

Posted Feb 06, 2019 - 07:26 CET

Update

We have received an update from the mail service provider. About 20% of the outgoing emails are affected and they are still working on a problem.

Posted Feb 05, 2019 - 17:26 CET

Identified

We are aware there is an issue with the delivery of some emails. We have identified the issue with one of the external mail services which unfortunately also affects us. They are working on the problem.

Posted Feb 05, 2019 - 15:44 CET

This incident affected: External services (Mail service).