Network problems are causing errors on creating transactions and logging into the portal
Incident Report for Evidos trust services
This incident was resolved this morning, we are collecting information for a more detailed problem report.
Posted Sep 07, 2021 - 11:46 CEST
We are continuing to monitor for any further issues.
Posted Sep 07, 2021 - 10:09 CEST
We still see some queuing in file processing, this might mean that it can take a bit to show the actual file for the signer. Signers can remain on page, we are looking to resolve the queue asap.
Posted Sep 07, 2021 - 09:21 CEST
Queue has been resolved, transactions can be created as normal, we are monitoring the situation and are looking to provide a more detailed report on this morning's network issue.
Posted Sep 07, 2021 - 09:13 CEST
We are operational again but are working hard to process all transactions created during the downtime this morning. We expect the queue to be resolved within a few minutes, after which you are able to create new transactions again.
Posted Sep 07, 2021 - 09:10 CEST
We are fixing network issues with our data cluster, creating transactions or logging into portal is not possible at the moment.
Posted Sep 07, 2021 - 09:04 CEST
This incident affected: API, UI / View, Portal, Auth, Queueing backend, ID Proof, and Webforms.