Problem sealing files and creating ID proof dossiers

Incident Report for Evidos trust services

Resolved

This incident has been resolved.

Posted Jul 10, 2020 - 16:11 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 10, 2020 - 15:56 CEST

Identified

We have identified the source of the problem.
End user signing is not affected, we expect sealing and ID proof to be operational again shortly.

Posted Jul 10, 2020 - 15:03 CEST

Investigating

We are investigating an issue where sealing of files results in status 'expired'. This has impact on sealed files, and on ID Proof dossiers.

Posted Jul 10, 2020 - 15:01 CEST

This incident affected: API, Portal, and ID Proof.