Problem sealing files and creating ID proof dossiers

Incident Report for Signhost Verified Signing

Resolved

This incident has been resolved.

Posted Jul 10, 2020 - 16:11 CEST

A fix has been implemented and we are monitoring the results.

Posted Jul 10, 2020 - 15:56 CEST

We have identified the source of the problem.
End user signing is not affected, we expect sealing and ID proof to be operational again shortly.

Posted Jul 10, 2020 - 15:03 CEST

We are investigating an issue where sealing of files results in status 'expired'. This has impact on sealed files, and on ID Proof dossiers.

Posted Jul 10, 2020 - 15:01 CEST

This incident affected: API, Portal, and ID Proof.