Problem sealing files and creating ID proof dossiers
Incident Report for Evidos trust services
This incident has been resolved.
Posted Jul 10, 2020 - 16:11 CEST
A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2020 - 15:56 CEST
We have identified the source of the problem.
End user signing is not affected, we expect sealing and ID proof to be operational again shortly.
Posted Jul 10, 2020 - 15:03 CEST
We are investigating an issue where sealing of files results in status 'expired'. This has impact on sealed files, and on ID Proof dossiers.
Posted Jul 10, 2020 - 15:01 CEST
This incident affected: API, Portal, and ID Proof.