Loading document in viewer takes long

Incident Report for Signhost Verified Signing

Resolved

This issue has been resolved.

Posted Dec 14, 2021 - 16:26 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 14, 2021 - 16:06 CET

Update

We are in contact with our hosting party to resolve this issue, we see the document processing taking more time than expected. We work to identify and solve the issue as soon as possible

Posted Dec 14, 2021 - 15:44 CET

Investigating

We are investigating an issue where loading the document in the viewer takes a while. We see high load in our PDF file viewer. It might take around 2-3 minutes after opening the link to view your PDF.
We are investigating the queue and look into ways to shorten it again to real time.

Posted Dec 14, 2021 - 15:22 CET

This incident affected: UI / View.