Delays and errors in transaction creation

Incident Report for Signhost Verified Signing

Resolved

Pending transactions are processed.

Posted Nov 29, 2020 - 00:01 CET

Update

All regular transactions are handled correctly. We have identified a queue of transactions which have been stuck in the queue during this delay. We will attempt to restart this queue tonight. If you are experiencing transactions stuck in progress this might resolve and reactivate those transactions.

Posted Nov 27, 2020 - 16:42 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 27, 2020 - 12:08 CET

Identified

Transactions can be created again, on opening the signing environment itself you might experience slight delays before loading the file.

Posted Nov 27, 2020 - 11:51 CET

Investigating

We are currently investigating this issue.

Posted Nov 27, 2020 - 11:40 CET

This incident affected: API, UI / View, and Portal.