Data Processing Delays - Direct transaction flows affected
Incident Report for Signhost, the Entrust Workflow Signing Service
Resolved
This incident has been resolved.
Posted Jan 22, 2020 - 17:03 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2020 - 16:51 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 22, 2020 - 16:19 CET
Investigating
Our signing infrastructure is running behind causing a backlog of transactions. This can cause a transaction to remain longer in the processing state. No data has been lost and the system should catch up shortly.
Posted Jan 22, 2020 - 16:08 CET
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