Delay in transaction creation

Incident Report for Signhost Verified Signing

Resolved

This incident has been resolved.
Posted Mar 23, 2021 - 13:58 CET

Monitoring

A fix has been implemented and we're monitoring the results. Our hosting party applied a fix which seems to be holding.
Posted Mar 23, 2021 - 13:29 CET

Update

Together with our web hosting party we are looking at solving this issue as soon as possible.
Our hosting party is keeping us posted on updates.
At this time it is still difficult to have a definitive expectation on solution time. Please bear with us as we work on a fix, for us this operational issue has the highest priority.
Posted Mar 23, 2021 - 12:57 CET

Update

We are continuing to work on a fix for this issue.
Posted Mar 23, 2021 - 12:04 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 23, 2021 - 11:29 CET

Investigating

We are currently experiencing a delay in creating new transactions which may result in an error message 500 with a QR code. Please try again later once you see this error message. Sorry for the inconvenience.
Posted Mar 23, 2021 - 10:11 CET
This incident affected: API and Portal.