Users experience error 500 when creating transactions

Incident Report for Evidos trust services

Resolved

This incident has been resolved.

Posted Oct 11, 2022 - 14:09 CEST

Monitoring

No sudden peaks in processing times and traffic are happening any more.

Transactions can be created again.

Posted Oct 11, 2022 - 10:24 CEST

Update

We are continuing to investigate this issue.

Posted Oct 11, 2022 - 09:56 CEST

Investigating

We see that some users may experience error 500 while creating transactions. We are currently investigating this matter and will keep you updated.

Posted Oct 11, 2022 - 09:40 CEST

This incident affected: API and Portal.