Problems with uploading documents in new transaction

Incident Report for Signhost Verified Signing

Resolved

The problem was resolved. An network issue with our hosting provider caused difficulties in our portal file upload database. This was resolved by a failover at our hosting provider. API transactions and document signing was not impacted.
Posted Aug 14, 2024 - 10:55 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 14, 2024 - 10:40 CEST

Investigating

We are experiencing an issue with uploading documents in a new transaction. We are investigating the issue.
Posted Aug 14, 2024 - 10:24 CEST
This incident affected: Portal.
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