We are currently not seeing any errors and will continue to monitor the situation.
Posted Feb 12, 2026 - 16:08 CET
Update
We are still investigating the issue and have not yet identified a root cause. Downloading documents may fail initially but generally succeeds after several retries.
At this time, approximately 3–5% of transactions are impacted.
For signing transaction, we are observing an increase in queue length. These queued transactions will be retried once the issue is fully resolved.
This incident remains our highest priority, and we continue to work on identifying and resolving the underlying cause.
Posted Feb 12, 2026 - 15:05 CET
Update
Unfortunately, we have not yet been able to identify the exact cause of the issue. We are continuing our investigation in collaboration with our hosting provider.
Posted Feb 12, 2026 - 14:00 CET
Update
We have identified a possible cause and are in contact with our provider. We are continuing to investigate the issue with the highest priority.
Posted Feb 12, 2026 - 12:58 CET
Update
Unfortunately, we have not yet been able to identify the problem. We are continuing to investigate this issue.