Heavy load
Incident Report for Evidos trust services
The incident has been resolved. We suspect the high load to originate from a part of our release from last week, and rollbacked a portion of this to be able to diagnose the issue and come with a comprehensive fix. We will update this page when full diagnosis has been completed. Performance and functionality is back to normal.
Posted Jan 23, 2023 - 14:19 CET
We brought the portal back online. Logging in and sending transactions is working again. We are monitoring the situation.
Posted Jan 23, 2023 - 12:38 CET
API is back online. Portal is still having issues, we are looking to resolve those as soon as possible.
Posted Jan 23, 2023 - 12:05 CET
We are continuing to monitor for any further issues.
Posted Jan 23, 2023 - 11:55 CET
A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2023 - 11:37 CET
The issue has been identified and a fix is being implemented.
Posted Jan 23, 2023 - 11:23 CET
Currently we're experiencing a heavy load on our signing infrastructure which can cause errors 500 and transactions not being send out. This has our highest attention.
Posted Jan 23, 2023 - 11:21 CET
This incident affected: API and Portal.