Users experience error 500 when creating transactions
Incident Report for Evidos trust services
Resolved
The incident has been resolved, we see the service being up and running as expected. We are investigating why delays on our database occurred and sometimes transaction creation resulted in an error 500 this morning and will follow up this incident with a post mortem.
Posted Oct 03, 2022 - 14:44 CEST
Monitoring
We are operational again but are still working on our performance. A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2022 - 11:39 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 03, 2022 - 11:28 CEST
Investigating
We see that some users may experience error 500 while creating transactions.
We are currently investigating this matter and will keep you updated.
Posted Oct 03, 2022 - 10:30 CEST
This incident affected: API and Portal.