Delay in upgrading or extending subscriptions

Incident Report for Evidos trust services

Resolved

This incident has been resolved.

Posted Mar 16, 2023 - 19:24 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 16, 2023 - 17:56 CET

Identified

We are currently experiencing issues with changing subscriptions.

There is a delay when you upgrade your free GO account to a paid subscription. Extending your subscription is also delayed. Your upgrades and changes will be processed later today.

Posted Mar 16, 2023 - 15:21 CET

This incident affected: Account and billing service.